Refund Policy

Mode of Refund

You acknowledge and understand that refund may be made in the form of a credit note/ voucher such that it may be used for future travel subject to terms applicable thereon or may be done in cash. In all cases, mode of refund (credit note or cash) is dependent upon the Travel Agent and/ or Service Provider as the case may be.

Covid-19_Bookings, Refund And Cancellations :

The Customer agrees that due to recent outbreak of COVID-19 which has been declared as pandemic, there may be instances, where the end service provider (including Travel Agent) either cancels the booking or refuses to provide the services, as agreed with the Customer, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the Customer:

  • Exhibiting any symptoms associated with COVID 19.
  • Refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
  • Suffering of any ailment making the Customer vulnerable to the virus
  • Posing a threat to the health and safety of others or
  • Any other condition put forward by the Central Government, State Governments and statutory bodies etc.

In such cases GO FLIGHTS SERVICES will assume no liability for the refusal of service by the end service provider. The Customer also agrees that refund, if any, for such bookings will be processed by GO FLIGHTS SERVICES to the Customer subject to receipt of the same from the end service provider.

The Customer further understands that due to the outbreak of COVID-19, there may be frequent changes in guidelines and/ or SOPs issued by the Central Government, State Governments and statutory bodies etc. that a traveler will have to follow in order to undertake the travel.

The Customer agrees to abide with all such guidelines/SOP while undertaking any travel. In case Customer fails to adhere to the same which results in the refusal to travel, GO FLIGHTS SERVICES will not be held liable for such refusal and refund, if any, shall be strictly as per the terms of the service provider.